Synthesis Bio 661 maintains a transparent returns and refunds policy aligned with the nature of our products and our commitment to quality, precision, and research integrity. By placing an order through our website, you acknowledge and agree to the terms outlined below.

Synthesis Bio 661 supplies products strictly for research purposes only. All materials are not for human consumption and are sold exclusively to qualified researchers aged 21 and over. Product quality documentation, including third-party Certificates of Analysis (COA), is provided where available to support transparency regarding purity and consistency.

Order Accuracy and Final Sale Policy

Due to the sensitive and specialized nature of research materials, all sales are considered final once processed, except where a refund or other remedy is required by applicable law. Customers are responsible for reviewing their order details carefully before completing a purchase. This includes product selection, quantities, and shipping information. Once an order is confirmed and dispatched, it may not be possible to modify or cancel it.

We generally do not accept returns for reasons such as change of mind, incorrect selection by the customer, or lack of familiarity with product specifications. This policy helps protect product integrity and reduce the risk of contamination or misuse within the research supply chain.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Claims submitted beyond this timeframe may be subject to additional review. To initiate a claim, you should provide clear photographic evidence of the issue, including the packaging and product condition.

Once reviewed and approved, we may offer a replacement or issue a refund, depending on the circumstances and applicable law. In some cases, additional verification may be required before a resolution is provided.

Shipping Issues and Lost Packages

Synthesis Bio 661 is not responsible for delays caused by shipping carriers, customs processing, or external logistical factors beyond our reasonable control. However, if a package is reported lost in transit, we will work with the carrier to investigate the issue.

If the carrier confirms the package as lost, a replacement or refund may be issued depending on the outcome of the investigation and applicable requirements. Incorrect shipping details provided by the customer may result in delivery failure and may affect eligibility for refunds or replacements, subject to applicable law.

Refund Processing

Approved refunds will generally be processed to the original payment method. Processing times may vary depending on your payment provider and financial institution. We may need to verify the product or review a claim before approving a refund.

Shipping costs are generally non-refundable unless the issue results from our error or a refund of those costs is required by applicable law.

Compliance and Use Responsibility

All products sold by Synthesis Bio 661 are intended strictly for laboratory and research use. By purchasing from us, you confirm that you meet the applicable eligibility requirements and understand the proper handling and intended use of these materials.

We generally do not accept returns or provide refunds based solely on misuse, improper handling, or use outside the intended research purposes. Nothing in this policy limits any rights or remedies that may apply under applicable law.

Policy Updates

This Returns and Refunds Policy may be updated periodically to reflect operational or regulatory changes. Updates will be posted on our website. Continued use of our website and services following the posting of changes constitutes acknowledgment of the revised policy, to the extent permitted by applicable law.

Contact Information

For all return or refund inquiries, please contact us at synthesisbio661@gmail.com. Synthesis Bio 661 is committed to maintaining a precise, fair, and research-focused transaction process.